Shipping & Returns

How much is shipping?

We offer FREE USPS first class shipping when purchased from www.gettheplugs.com.

Please note: We do ship to P.O. Box or APO but only via the USPS option. There are faster shipping options available at check out which will be at the customer’s expense. 

How long does shipping take?

All orders placed by 12 pm EST, Monday thru Friday, will be processed and shipped the same day. Orders placed after 12 pm EST, on Friday, weekends, or holidays will be processed and shipped on the following business day.

Once your order ships, you will receive an email confirmation that includes order details as well as tracking information. 

Including order processing please allow a total of 5-7 days to receive your Plugs. 

 

Returns

What is your return policy?

Our policy lasts 30 days when purchased directly from our site www.gettheplugs.com, we offer a 30 day Satisfaction Guarantee. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

If the item has been unreasonably tampered with, the original contents are not returned in full, or shows signs of excessive wear and tear from user misuse, we reserve the right to apply a 20% restocking fee or deny a return.

How do I begin the return process?

Please visit our Returns Portal at www.gettheplugs.com/a/returns to get started. You will be asked to enter your Order ID and your Shipping Zip Code.

Do I pay for the cost of shipping for my return?

No! A prepaid label will be provided for return shipments. 

How long does the return process take?

Return requests are processed automatically and then a return label will be provided. All returns are processed 1-3 business days of being received by our team.

 

Warranty

What is your warranty policy?

We offer a 1-year limited warranty for products purchased from our website. We provide pre-paid return labels for customers in the United States.

Items returned for warranty are eligible for The Plugs store credit totaling the full value of the purchased item. A flat rate of $5 will be deducted from the The Plugs store credit value amount.

To see our full warranty policy click here: www.gettheplugs.com/pages/warranty